What happens if I want to cancel an order?
In order to be able to offer you a fast delivery service, many orders/logos are started within hours of receiving them. This means that unfortunately it is not always possible to cancel your order or sometimes you may be charged for the work carried out.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Maverick Promotions reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Goods returns, what is your returns policy?
Our goal is one-hundred percent customer satisfaction.
Please ensure that you order the correct sizes at the time of ordering as once goods are personalised they cannot be returned.
If you do wish to return an item, email us at firstname.lastname@example.org , indicating which item(s) and the number of items to be returned, and the reason for returning the item, and whether you are seeking a replacement or refund.
If you can give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.
If an item is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 15 days of delivery.
Change of Mind
Products returned to us because you have changed your mind must be in perfect re-saleable condition, and must be returned within 30 days of delivery.
NOTE:-We therefore cannot accept a return if the product has been personalised and the order has been fulfilled correctly.
Any items to be returned should be sent to:-
4 Paddock Close, Ancaster