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Delivery costs and conditions
Delivery is FREE ON ALL ORDERS OVER £150.00+Vat, Delivery is charged at £7.95 (excluding VAT) on all orders under £150.00 +vat . We normally deliver all customised goods within 10-14 working days.
European Delivery
Delivery Status
Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays.
We cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems.
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
What happens if I want to cancel an order?
In order to be able to offer you a fast delivery service, many orders/logos are started within hours of receiving them. This means that unfortunately it is not always possible to cancel your order or sometimes you may be charged for the work carried out.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Maverick Promotions reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we recieved your payment and the cancellation request was recieved.
Goods returns
What is your returns policy?
Our goal is one-hundred percent customer satisfaction.
Please ensure that order the correct sizes at the time of ordering as once goods are personalied they cannot be returned.
The Distance Selling Regulations Act of 2000 is not applicable to us for two reasons. Firstly, we are a business to business site and therefore exempt. However, since we do also supply end users please be aware that by law, The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer\'s specification". We are therefore unable to accept any returns unless we make an error or there is a fault with the garments. If you think you have received faulty goods, please contact our customer services team for further instructions.
